Payment Options:
We accept Visa, MasterCard, Money Orders, Personal Checks, Cashiers
Check, (We reserve the right to hold any check until they clear) and
Bank Transfers (Call for account information).
When does my credit card get charged?
On orders for items in stock your credit card will be charged when
the product is shipped. For custom orders your credit card will get
charged in 12-24 hours when the order is placed with our custom
supplier. The charge on your credit card represents payments for two
different components of the sale. The first component is the order
initiation fee and shipping and handling. The order initiation fee
is for the work we have to do should the sale not be completed
through no fault of our own. This fee is 20% of the sale price on
stock merchandise and 30% of the sale price on custom orders and is
earned at the time of the sale. The second component of the charge
to your card is the remainder of the agreed purchase price for the
items ordered.
Do you have a store?
Yes we have a showroom in La Habra, California, @ 1000 S. Euclid.,
90631.
Returns:
We can assure you that our products are of high quality, and you
will be satisfied. If an item is delivered damaged, please report it
to us within 48 hours and it will be repaired to new condition,
replaced or you can have credit towards another item. Anyone
returning orders without authorization from us will be responsible
for the cost to reship it and the return will not be accepted. So
please contact us, and make us aware of the problems before
returning it, so that we may properly file a claim (according to
procedure) with the shipping service and set up a pick up from your
location. YOU MUST KEEP AND USE THE ORIGINAL SHIPPING CARTONS!!!!
Defective Merchandise:
Defective merchandise needs to be returned prepaid to us (remember
package so item do not get damaged) we will then replace or repair
any defective items and return to you at our expense. Items that are
abused or not covered under warranty will be repaired or replaced
and you will be billed for the cost including shipping. If you
simply do not like the choice you made or feel the product does not
measure up you your standards, the item may be returned for a refund
minus a 30% RESTOCKING fee on standard merchandise that is unaltered
and a 50% RESTOCKING fee on custom ( or altered items ie items that
have a loveseat added, electric recline or cupholders changed ) and
the freight cost. Wall panels , Columns , Wall Accents, Curtains and
Carpet are non-returnable. This fee is your order initiation fee.
YOU WILL PAY THE COST OF THE FREIGHT BOTH WAYS, THE FREIGHT TO YOU
AND THE FREIGHT COST TO RETURN IT. Items must be returned or
arrangements made to return within 7 days of receiving the
merchandise and in the original shipping cartons. YOU MUST KEEP AND
USE THE ORIGINAL SHIPPING CARTONS!!!!
Canceling or Changing Orders on Standard Items:
Once the items are billed they are in the shipping process, there is
a 30% cancellation fee. If the product has already shipped there is
a 20% restocking fee plus the freight charge, on custom items there
is a 50% cancellation charge.
Warranty Information:
Most of the products we sell includes a warranty directly from the
company that manufactures the product. For further warranty
information on a specific product contact us.
Damaged or Incorrect Items:
Incorrect merchandise – Will be replaced or exchanged at no charge.
Cancellation or Restocking charges may apply if order is cancelled.
NO CANCELLATIONS OR CHANGES TO ORDERS WILL BE ACCEPTED BY EMAIL YOU
MUST CALL US AND ASK THAT A NEW INVOICE BE EMAILED OR FAXED TO YOU.
Your Satisfaction Comes First with US! Any items damaged in transit
will be repaired to new condition or replaced. Usually we'll just
replace it. All items are inspected prior to shipment, but tiny
dings can happen during shipping. Please let us know if this happens
to your order, so that we may take care of it for you.
What if the merchandise is damaged?
Have the delivering driver mark on the freight bill which items were
damaged or shorted. If the merchandise is damaged beyond use, we ask
that you refuse those items. CALL US WHILE THE DRIVER IS THERE IF
POSSIBLE 909-394-7790 However, if it usable we suggest you keep it
until we get a replacement to you or we will have someone out to
repair it. In this case we will need a photo of the damaged
merchandise to determine what type of repairs or parts it will need.
In either case, please keep all packing that the merchandise came
in. REMEMBER KEEP THE BOXES IN CASE WE NEED TO PICK UP THE ITEMS
ALSO INSPECT ALL THE BOXES FOR DNETS HOLES ETC BEFORE THE DRIVER
LEAVES. Any damages or shortages must be noted on the freight bill.
We ask that you then call us to report the situation, and we will
file a claim and order the replacements. SHIPPING FURNITURE IS VERY
COMMON AND USUALLY ARRIVES IN GOOD CONDITION BUT IF NOT THE CLAIM IS
NOT A QUICK PROCESS, WE WILL REPLACE OR REPAIR YOUR ITEM AS QUICKLY
AS POSSIBLE. In no case can we accept reports of damages or
shortages after 48 hours of receipt. We are limited to the amount of
time the law allows for us to file a claim. For missing parts etc.
please contact us by phone or email within 7 days of receipt for
replacement parts.
Shipping and
Delivery:
4seating.com ships anywhere in the continental United States. We do ship
to Hawaii and Alaska or international call for a price quote.
Shipping Information:
For your own protection. All items must be inspected for damage
while the delivery driver is at your door. Please do not sign for
delivery until you have determined that all packages have
arrived in satisfactory condition. The freight company will not
accept a damage claim unless the damage is reported immediatley in
the presence of the delivery driver. Please Note: The
shipping times we quote are estimates, not guarantees. When it comes
to order times we are depending on the factory to provide us with
the estimated ship date. If we find that there's going to be an
unusual delay for your order, we will notify you. UNLESS OTHERWISE
ARRANGED ALL TRUCK DELIVERIES ARE CURBSIDE ONLY AND THEY DO NOT
BRING THE PRODUCTS INSIDE.
Out of Stock/Backorder Products:
In some cases items will be backordered and out of stock. You will
be notified with estimated delivery time. We cannot give out exact
delivery dates since we are waiting for these products from the
factories. In some cases this can take up to 8 weeks.
Transit Time:
On average, large items that do ship UPS take 10 to 14 business days
in transit from the time it ships, not from the time its ordered.
Most deliveries are made Monday thru Friday. We cannot give out
exact delivery dates, we only can tell you when your will or has
shipped. The delivery service will usually contact you to give you
your exact delivery date and time. CHECK YOUR EMAIL WE WILL SEND
YOU THE APPROXIMATE DELIVERY DATE SHORTLY AFTER YOUR ORDER IS PLACED.
Furniture Assembly:
Some items may require light assembly. Which can be done with basic
hand tools (screw driver etc.).
All references to size, weight, construction and color are
approximate. We are not responsible for typographical errors.
Descriptions may refer to finish and or actual construction
materials.
Pricing:
If there is a pricing error on our web site, we will contact you
with the correct price before processing your order.
Discontinued Items:
On occasion items will be discontinued without notice. In this case
we will contact you with a replacement or similar product. At this
time the order can be canceled without penalty.
Color Shades:
Attention: we do not guarantee color, tone, shades or finishes on
any item because screen settings may vary from pc to pc. Our Quality
Satisfaction Guarantee is based on quality only. For the best
depiction of item color, set screen so that other items in the
picture seem to be in their natural color. If you are trying to
match items with other items you already have, you must do so at
your own risk. Please read our store policies before making a
purchase. MOST COLORS HAVE A GLIDDEN PAINT CHIP ASSOCIATED WITH
THEM AND CAN BE VIEWED AT MOST HOME DEPOT STORES.
